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6th Annual Global Services Summit - 2017 has ended
Welcome to the 6th Annual Global Services Summit. 
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By Venue
Sunday, July 23
 

3:00pm EDT

Arrival
Speakers
AA


Sunday July 23, 2017 3:00pm - 10:00pm EDT
Churchill Hotel 1914 Connecticut Ave NW, Washington, DC 20009
 
Monday, July 24
 

6:30am EDT

Breakfast
Speakers
AA

Monday July 24, 2017 6:30am - 7:45am EDT
Churchill Hotel - Chertwell Grill 1914 Connecticut Ave NW, Washington, DC 20009

8:00am EDT

Introductions and Ice Breaker
Speakers
LD
JS

Monday July 24, 2017 8:00am - 9:00am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Presentation

9:00am EDT

Global Services 2017
Speakers
AA

Monday July 24, 2017 9:00am - 10:00am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Presentation

10:00am EDT

Break
Monday July 24, 2017 10:00am - 10:15am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Break

10:15am EDT

Staffing Industry Outlook
Speakers
BW

Brian Wallins

Senior Research Analyst, SIA

Monday July 24, 2017 10:15am - 12:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Keynote Address

11:00am EDT

Lunch
Monday July 24, 2017 11:00am - 12:30pm EDT
Lunch Spots Around Dupont Circle
  Break

12:30pm EDT

What is your Velocity Quotient (VQ)? Driving High Speed of Achievement Across the Organization
Speakers
DP

Deidre Paknad

CEO, Workboard Inc

Monday July 24, 2017 12:30pm - 2:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Keynote Address

2:00pm EDT

Break
Monday July 24, 2017 2:00pm - 2:15pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Break

2:15pm EDT

Build a Bot Workshop
Speakers
SA

Shabbir Alibhai

Practice Director, Intelligent Automation, DISYS LLC
AK

Monday July 24, 2017 2:15pm - 5:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

6:00pm EDT

Happy Hour at Midlands Beer Garden Sponsored by Tim Laughlin
3333 Georgia Avenue NW, Washington, DC 20010
Monday July 24, 2017 6:00pm - 8:00pm EDT
BeerGarden 3333 Georgia Avenue NW
  Team Building
 
Tuesday, July 25
 

6:30am EDT

Breakfast
Tuesday July 25, 2017 6:30am - 7:45am EDT
Churchill Hotel - Chertwell Grill 1914 Connecticut Ave NW, Washington, DC 20009

8:00am EDT

What's Happening in DISYS Labs?
Speakers
AK
DS

David Sufrinko

Practice Director, Application Services, DISYS LLC
NV

Naveen Vijay

DISYS LLC

Tuesday July 25, 2017 8:00am - 9:30am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Presentation

9:30am EDT

Customer Satification and Referencibility
Speakers
CD

Chantz Duncan

Service Delivery Director, GSOC US, DISYS LLC
SF
PS

Tuesday July 25, 2017 9:30am - 10:30am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Presentation

10:30am EDT

Break
Tuesday July 25, 2017 10:30am - 10:45am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Break

10:45am EDT

Playing with Data: A Machine Learning Sandbox
Speakers
GD

George Danner

President, Business Laboratory
PO

Tuesday July 25, 2017 10:45am - 12:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Keynote Address

12:00pm EDT

Lunch
Tuesday July 25, 2017 12:00pm - 1:30pm EDT
Lunch Spots Around Dupont Circle
  Break

1:30pm EDT

CDMSv2 - A 6 Month Retrospective
Speakers
CD

Chantz Duncan

Service Delivery Director, GSOC US, DISYS LLC

Tuesday July 25, 2017 1:30pm - 2:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Presentation

2:00pm EDT

Global Services Operating Model
Speakers
JF

Tuesday July 25, 2017 2:00pm - 2:30pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009

2:30pm EDT

Break Out Session Guidelines
Speakers
AA

Tuesday July 25, 2017 2:30pm - 2:45pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

2:45pm EDT

Break
Tuesday July 25, 2017 2:45pm - 3:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Break

3:00pm EDT

Breakout Session - A, B, C, D
Tuesday July 25, 2017 3:00pm - 5:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

6:30pm EDT

Team Dinner
Tuesday July 25, 2017 6:30pm - 10:00pm EDT
Pinstripes - Georgetown 1064 Wisconsin Ave, NW, Washington, DC
  Team Building
 
Wednesday, July 26
 

6:30am EDT

Breakfast and Checkout (@ Hotel)
Wednesday July 26, 2017 6:30am - 8:45am EDT
Churchill Hotel - Chertwell Grill 1914 Connecticut Ave NW, Washington, DC 20009

9:00am EDT

DISYS Update
Wednesday July 26, 2017 9:00am - 10:00am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Keynote Address

10:00am EDT

Workshop Presentation: Developing Vertically Tailored Solution
Speakers
JF

Wednesday July 26, 2017 10:00am - 11:00am EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

11:00am EDT

Workshop Presentation: Infusing Automation into Service Offerings
Speakers
PP

Wednesday July 26, 2017 11:00am - 12:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

12:00pm EDT

Lunch
Wednesday July 26, 2017 12:00pm - 1:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Break

1:00pm EDT

Workshop Presentation: Delivering Service Excellence within Just in Time Recruiting Model
Speakers
LM

Wednesday July 26, 2017 1:00pm - 2:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

2:00pm EDT

Workshop Presentation: Sales, Recruiting and Global Services Alignment
Speakers
TL

Wednesday July 26, 2017 2:00pm - 3:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
  Workshop

3:00pm EDT

Wrap Up
Wednesday July 26, 2017 3:00pm - 3:15pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009

3:15pm EDT

Departures
Wednesday July 26, 2017 3:15pm - 6:00pm EDT
FHI 360 - Vista Room FHI 360 Conference Center 1825 Connecticut Avenue NW 8th Floor, Washington, DC 20009
 
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Sunday, July 23
Monday, July 24
Tuesday, July 25
Wednesday, July 26
BeerGarden
Churchill Hotel
Churchill Hotel - Chertwell Grill
FHI 360 - Vista Room
Lunch Spots Around Dupont Circle
Pinstripes - Georgetown
  • Break
  • Keynote Address
  • Presentation
  • Team Building
  • Workshop